Spin Rise Casino Privacy Policy

What data we collect

To run your account safely, we collect personal data such as your name, date of birth, residential address, email and phone number. We collect identification documents for know your customer (KYC) checks before your first withdrawal. We collect payment information to process deposits and withdrawals. We log gameplay activity to detect fraud, prevent problem gambling and meet our regulatory obligations. We also collect technical data like IP address, device type and browser version to keep the service secure and to investigate any unusual activity on your account.

How we use your data

Your data is used to operate the casino, process payments, comply with legal obligations including anti-money laundering rules, communicate important account updates, and personalise your experience. With your consent we also send marketing emails about bonuses and new games. You can opt out of marketing at any time from your account settings. We will continue to send transactional messages about deposits, withdrawals, security and account changes even if you opt out of marketing, because those messages are essential to running the service.

Legal basis for processing

We process your data on four main legal bases: contract (running your account is a service we provide), legal obligation (KYC, anti-money laundering, tax reporting), legitimate interests (fraud prevention, service improvement), and consent (marketing emails and optional cookies). Where we rely on consent you can withdraw it at any time without affecting the lawfulness of past processing.

Who we share data with

We share data with payment providers, identity verification services, game providers when needed, regulatory bodies on lawful request, and trusted technology suppliers who process data on our behalf under strict contracts. We never sell personal data to third parties. We never share your data with marketing networks for retargeting outside our own brand without your explicit consent.

International transfers

Some of our suppliers operate from outside New Zealand. Where data leaves the country we use contractual safeguards equivalent to those required under GDPR, and we restrict transfers to jurisdictions with strong data protection regimes. You can ask for a list of the countries involved by contacting the privacy team.

How long we keep data

We keep account data for as long as your account is active and for up to seven years afterwards as required by financial and gambling regulations. Marketing preferences are deleted as soon as you opt out. Anonymous statistical data may be kept for longer because it no longer identifies you and is useful for product improvement and trend analysis.

Your rights

You can request a copy of your data, ask us to correct it, ask us to delete it where legal obligations allow, and complain to your local privacy regulator. You can also ask us to restrict processing while you investigate a concern, or object to processing based on legitimate interests. Email privacy@spin-risecasino.com to exercise any right and we will reply within 30 days. We may need to verify your identity before acting on a request, especially for deletion or export.

Cookies and tracking

For details on the cookies we use, why we use them, and how to control them, see our cookie policy. You can change cookie preferences at any time from the cookie icon in the footer.

Children

The service is for adults aged 20 and over. We do not knowingly collect data from children. If you believe a child has created an account or shared data with us, please contact privacy@spin-risecasino.com immediately and we will investigate and remove the data.

Changes to this policy

We may update this policy from time to time. Material changes are notified by email and shown in the account dashboard for at least 14 days before they take effect. The latest version is always available on this page. For full account rules see our terms and conditions.