Spin Rise Casino Get Help points you toward free, confidential support if gambling is no longer fun. You can talk to our trained support team, the Gambling Helpline NZ, the Problem Gambling Foundation, or international services like GamCare. Reaching out is the strongest move you can make, and every service listed below is free, anonymous if you choose, and available without a referral.
Key features
Gambling Helpline NZ
0800 654 655. Free, confidential and available 24 hours a day across New Zealand.
Live Chat
Our trained support team is on chat 24/7 and can help with limits, cool off and self-exclusion.
Counselling Services
The Problem Gambling Foundation offers face to face and online counselling at no cost.
International Help
GamCare and BeGambleAware offer self-help tools and support for English-speaking players worldwide.
When to reach out
Reach out as soon as gambling stops feeling like entertainment. Common signs include chasing losses, hiding play from family, lying about how much you have spent, missing work or sleep, and feeling anxious about the next session. None of these are reasons to feel ashamed. They are simply signals to ask for help. Many people find that the first conversation with a counsellor or a friend is the hardest part, and that everything afterwards becomes easier with support.
A quieter sign is playing to escape stress rather than for fun. If a session is no longer something you look forward to, the underlying reason is worth a closer look. The free services on this page are excellent at helping you sort that out.
Gambling Helpline NZ
The Gambling Helpline NZ is the country's main service for free, confidential help. Call 0800 654 655 at any hour of the day or night to talk to a trained counsellor. Webchat and text support are also available, and there is a dedicated whānau and friends line for family members worried about a loved one. Calls are private and you do not need to give your real name to start a conversation.
Problem Gambling Foundation
The Problem Gambling Foundation runs face to face and online counselling across New Zealand at no cost. Sessions are confidential, the counsellors are experienced specifically with gambling concerns, and there is no waiting list for an initial appointment. The foundation also offers group support, which many people find helpful after the first one to one sessions.
Mapu Maia
Mapu Maia provides culturally specific, free support for Pacific communities in Auckland and beyond. Counsellors speak multiple Pacific languages and the service is built around family centred care. If you would like culturally responsive help, Mapu Maia is the right first call.
International services
GamCare in the United Kingdom and BeGambleAware offer free self-help tools, forums and English language counselling that anyone in New Zealand can access online. The information on both sites is excellent for understanding how gambling habits form and how they can be managed. They are a useful second perspective if you would like more reading before reaching out to a counsellor.
What support looks like
Counsellors at every service listen without judgement, help you work out a plan, and connect you to ongoing support if needed. Calls and chats are completely confidential. You do not need to give your real name to start a conversation. There is no obligation to follow any particular path: many people simply want to talk through what they are noticing, and that conversation alone is often enough to set a healthier direction.
What we can do at the casino
Our support team can set strict deposit limits, activate a cool off or self-exclusion in seconds, refund pending bonuses where eligible, and lock the account on request. We can also recommend external services and stay with you on chat while you make the first call. For the full set of self-service tools available inside your account, see our responsible gaming page. If you want a step by step guide to closing the account, see how to close my account.
Family and friends
If you are worried about a friend or family member, the same services can help. Gambling Helpline NZ has a dedicated line for whānau and friends, with practical advice on how to start a conversation and support a loved one through recovery. Counsellors will not contact the person on your behalf, but they will give you the language and the tools to make the first conversation a productive one.
In an emergency
If you or someone you know is in immediate distress, call 111 in New Zealand. Lifeline is also available on 0800 543 354 for free confidential support around mental health and emotional crisis. Gambling concerns often sit alongside other stresses, and there is no wrong door for help.
First call services in New Zealand
If you want one number to call right now, Gambling Helpline NZ on 0800 654 655 is the right place to start. It is free, confidential, available 24 hours a day, seven days a week, and the counsellors are trained specifically in gambling related support. They can talk things through on the call, refer you to a local face to face counsellor, or connect you with a family support service. There is no waiting list, no judgement and no requirement to give your real name on the first call.
Maori and Pasifika specific support
Mapu Maia provides Pasifika specific gambling support across New Zealand with counsellors and resources in Samoan, Tongan, Cook Islands Maori, Niuean and Fijian. The service is free and includes one on one counselling, family meetings and church based outreach. Te Rangihaeata Oranga offers Maori centred gambling support across Te Tai Tokerau, Tamaki Makaurau and Waikato with kaupapa Maori counsellors and group programmes. Both services accept self referrals and referrals from health professionals.
Online tools and self help
If a phone call feels too much for a first step, Choice Not Chance run by the Health Promotion Agency offers anonymous online tools, including a self assessment quiz, a personal action plan and chat with a counsellor through their website. The Salvation Army Oasis service runs an online support group that meets weekly via video call. Gamban is a paid software block that covers thousands of gambling sites across every device for around NZ$24 a year, and many counselling services will reimburse the cost as part of a treatment plan.
Money advice and debt support
Gambling rarely sits alone and debt is often part of the picture. MoneyTalks on 0800 345 123 is a free national financial helpline that includes specific support for people whose debt is linked to gambling. They can negotiate with lenders, set up payment plans and refer you to budgeting services in your area. Citizens Advice Bureau on 0800 367 222 offers free legal and financial advice including help with hardship applications, KiwiSaver hardship withdrawals and consumer disputes.
Helping a family member
If you are worried about someone else rather than yourself, the same services support family members. The Gambling Helpline has a dedicated family line and family counselling is funded across most of NZ. The most useful first step is usually to talk to a counsellor about how to approach the conversation rather than to confront the person directly. Approach matters: a calm conversation that focuses on impact rather than blame is far more likely to land than an emotional confrontation, and the helpline counsellors can help you prepare.
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