Spin Rise Casino Close My Account explains every option available to NZ players who want to step away. You can pause briefly, take a longer cool off, self-exclude for a fixed period, or close the account permanently. The choice is always yours and the support team is happy to help you pick the right path. There is no penalty for closing, and the process is designed to be fast and friendly at every step.
Key features
Cool-Off
Lock your account for 24 hours, 7 or 30 days. Cannot be lifted early.
Self-Exclude
Six months, one year or permanent self-exclusion. Cannot be reversed early.
Permanent Close
Withdraw your balance and we close the account, deleting marketing data.
Talk First
Live chat is open 24/7 if you want to discuss the options before deciding.
How it works
Withdraw your balance
Submit a withdrawal for any remaining real money funds before closing.
Choose your option
Open Account Settings, then Responsible Gaming, then pick cool off, self-exclude or close.
Confirm
Read the summary carefully. Cool off and self-exclusion cannot be lifted early.
Get confirmation
An email confirms the action. The account is locked immediately for the chosen period.
Choosing the right option
A short cool off is best for a single rough session or a busy week when you do not want temptation. A longer self-exclusion of six or twelve months is appropriate when you have noticed a pattern that worries you. A permanent close is the right choice when you no longer want any relationship with the casino. There is no wrong answer, and the support team can help you choose without judgement. For the bigger picture on responsible play tools, see our responsible gaming page.
What happens to bonuses
Active bonuses are forfeited when you close or self-exclude. Real money winnings already converted from bonuses remain yours and can be withdrawn before closure. Pending withdrawals continue to process even after the account is locked. If you have an active bonus you would like to keep playing through, complete it first and then close, or contact support to convert any unused bonus funds to a goodwill credit where eligible.
What happens to your funds
All real money funds belong to you. Submit a withdrawal before you close so the cash returns to your usual payment method. If your account is verified and the payment method is valid, e-wallet and crypto withdrawals usually clear within hours and bank transfers within one to three NZ business days. Closing the account does not affect a withdrawal already in progress.
What happens after a close
A permanent close removes your marketing data and prevents you from creating a new account in the future without contacting support. Account records required by financial regulations are kept for the legal retention period. You will stop receiving marketing emails immediately, and any open promotional opt-ins are cancelled.
Returning later
If you closed the account for a non self-exclusion reason and later want to return, contact support and we will guide you through reactivation. Self-exclusion periods cannot be lifted early under any circumstances, but once a period ends you can ask to reopen the account and the team will discuss the right limits to put in place to make a safe return.
Need help?
If you are closing because gambling is no longer fun, please consider contacting Gambling Helpline NZ on 0800 654 655. The conversation is free, confidential and available 24 hours a day. For a curated list of every NZ support service, see our how to get help page.
A note on data
For details on how long we keep account data after closure, what we are required to retain by law, and how to request a copy or deletion, see our privacy policy. You always have the right to access and correct your personal data.
Frequently asked questions
Can I open a new account during self-exclusion? No. Self-exclusion blocks new account creation across the brand for the chosen period.
Will closing affect my credit record? No. Closing a casino account is a private action between you and the operator. It does not appear on any external credit file.
Can I take a break without locking the account? Yes. Set a deposit limit of zero and a session limit, log out, and the account will simply sit idle. You can return whenever you choose.
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