Spin Rise Casino Close My Account explains every option available to NZ players who want to step away. You can pause briefly, take a longer cool off, self-exclude for a fixed period, or close the account permanently. The choice is always yours and the support team is happy to help you pick the right path. There is no penalty for closing, and the process is designed to be fast and friendly at every step.
Key features
Cool-Off
Lock your account for 24 hours, 7 or 30 days. Cannot be lifted early.
Self-Exclude
Six months, one year or permanent self-exclusion. Cannot be reversed early.
Permanent Close
Withdraw your balance and we close the account, deleting marketing data.
Talk First
Live chat is open 24/7 if you want to discuss the options before deciding.
How it works
Withdraw your balance
Submit a withdrawal for any remaining real money funds before closing.
Choose your option
Open Account Settings, then Responsible Gaming, then pick cool off, self-exclude or close.
Confirm
Read the summary carefully. Cool off and self-exclusion cannot be lifted early.
Get confirmation
An email confirms the action. The account is locked immediately for the chosen period.
Choosing the right option
A short cool off is best for a single rough session or a busy week when you do not want temptation. A longer self-exclusion of six or twelve months is appropriate when you have noticed a pattern that worries you. A permanent close is the right choice when you no longer want any relationship with the casino. There is no wrong answer, and the support team can help you choose without judgement. For the bigger picture on responsible play tools, see our responsible gaming page.
What happens to bonuses
Active bonuses are forfeited when you close or self-exclude. Real money winnings already converted from bonuses remain yours and can be withdrawn before closure. Pending withdrawals continue to process even after the account is locked. If you have an active bonus you would like to keep playing through, complete it first and then close, or contact support to convert any unused bonus funds to a goodwill credit where eligible.
What happens to your funds
All real money funds belong to you. Submit a withdrawal before you close so the cash returns to your usual payment method. If your account is verified and the payment method is valid, e-wallet and crypto withdrawals usually clear within hours and bank transfers within one to three NZ business days. Closing the account does not affect a withdrawal already in progress.
What happens after a close
A permanent close removes your marketing data and prevents you from creating a new account in the future without contacting support. Account records required by financial regulations are kept for the legal retention period. You will stop receiving marketing emails immediately, and any open promotional opt-ins are cancelled.
Returning later
If you closed the account for a non self-exclusion reason and later want to return, contact support and we will guide you through reactivation. Self-exclusion periods cannot be lifted early under any circumstances, but once a period ends you can ask to reopen the account and the team will discuss the right limits to put in place to make a safe return.
Need help?
If you are closing because gambling is no longer fun, please consider contacting Gambling Helpline NZ on 0800 654 655. The conversation is free, confidential and available 24 hours a day. For a curated list of every NZ support service, see our how to get help page.
A note on data
For details on how long we keep account data after closure, what we are required to retain by law, and how to request a copy or deletion, see our privacy policy. You always have the right to access and correct your personal data.
Frequently asked questions
Can I open a new account during self-exclusion? No. Self-exclusion blocks new account creation across the brand for the chosen period.
Will closing affect my credit record? No. Closing a casino account is a private action between you and the operator. It does not appear on any external credit file.
Can I take a break without locking the account? Yes. Set a deposit limit of zero and a session limit, log out, and the account will simply sit idle. You can return whenever you choose.
Closing your account from the dashboard
The fastest way to close a Spin Rise account is from your account dashboard. Open Settings, then Account, then scroll to Close Account at the bottom. Pick a reason from the dropdown, confirm with your password, and the account is locked immediately. Any positive balance is queued for withdrawal to your last verified payment source. If you cannot access the dashboard for any reason, email support@spin-risecasino.com from the email address on the account with the subject Close my account, and we will process the request inside one NZ business day.
Difference between closure, dormant and self exclusion
Closure is a clean end of the relationship and is fully reversible: you can ask to reopen at any time, subject to a new KYC check. Dormant is what happens automatically after 12 months of no login: the account sleeps and any remaining balance is held until you log in and request payout. Self exclusion is a responsible gambling tool that locks the account for a fixed period or permanently, and unlike closure it cannot be reversed by request during the active window. Pick the option that matches why you are leaving, and ask support if you are unsure.
What happens to data after closure
After closure we keep the minimum data required by NZ AML law, which is your identity record, your transaction history and your KYC documents, for a period of seven years from the last activity. Marketing data is deleted within 30 days. Behavioural and analytics data is anonymised within 90 days. We delete all data on the legal schedule, and you can request the full retention timeline by emailing privacy@spin-risecasino.com. You retain the right to ask for a copy of all data we still hold about you at any time after closure.
Withdrawing your final balance
Before closure completes, any positive balance is paid out to your last verified withdrawal source. Bank transfer settles in three to five NZ business days, card and e wallet usually inside 24 hours, crypto inside one hour. If the verified source is no longer available, for example a closed bank account, the funds are held while you verify a new source. We never absorb balances. If you have an outstanding bonus with unmet wagering, the bonus portion is forfeited and the real money portion is paid out.
Reopening later
If you closed for a neutral reason, like simply taking a break, you can reopen the account at any time by emailing support@spin-risecasino.com from the original email address. We will run a fresh KYC check before reopening. If you self excluded, the account cannot be reopened until the exclusion window ends, and any reopen request is reviewed by our responsible gaming team. If you self excluded permanently the account cannot be reopened under any circumstances, which is by design and matches international best practice.
Spin Rise Casino is ready when you are
Sign up in under a minute and unlock the welcome pack.