Spin Rise Casino Close My Account CA explains every option for Canadian players who want a break. You can pause briefly, take a longer cool-off, self-exclude for a set period or close your account for good. The choice is always yours and our support team will help you pick the right path. There is no penalty for closing, and the process is fast and player-friendly at every step.
Key features
Short Cool-Off
24 hours, 7 days or 30 days. Account locks fully and reactivates automatically when the period ends.
Self-Exclusion
6 months, 1 year or permanent. Cannot be lifted early. Removes you from marketing too.
Live Chat
Our team handles closures in under 5 minutes on live chat, any hour of the day.
Balance Return
Any cash balance is paid back to your verified withdrawal method before the account is closed.
Which option is right for you
A short cool-off is great if you have had a tough session and want to step away for a day or a week. Self-exclusion is the right call if you feel your play is becoming a problem or if you just want a longer, firmer break. Permanent closure is for players who no longer want an account, whether for personal reasons, a move, or a switch to another hobby. There is no judgement and no penalty attached to any choice.
How to start a cool-off
Open Account Settings, find Responsible Gaming, choose Cool-Off and pick 24 hours, 7 days or 30 days. The account locks immediately. You will be logged out and unable to deposit, play or withdraw until the period ends, at which point the account reactivates automatically. Marketing emails pause for the same period.
How to self-exclude
Self-exclusion follows the same path but with longer options of 6 months, 1 year or permanent. Once confirmed it cannot be reversed early under any circumstances, even on request. We will pay any remaining cash balance back to your verified method before locking the account, and remove you from all marketing channels. For permanent self-exclusion we also block re-registration on the same brand.
How to close permanently
For a permanent close, the fastest option is live chat. Ask the agent to close the account, confirm you understand the closure is final, and provide any extra verification they request. The whole process usually takes under five minutes. Any cash balance is paid back to your verified withdrawal method first (typically Interac e-Transfer), and any active bonus funds are forfeited as part of the closure.
What happens to your data
After closure we keep your account data for seven years to meet anti-money laundering, tax and gambling regulations. After that period the data is deleted. You can still ask for a copy of your data or for marketing to be removed before the seven years are up. For details see our privacy policy.
If you need extra support
If you are closing because gambling no longer feels fun, please consider speaking to someone. ConnexOntario is available 24/7 on 1-866-531-2600, free and confidential. Our how to get help page lists every Canadian service we recommend. Asking for help is the strongest move you can make, not the weakest.
Closing your account from the dashboard
The fastest way to close a Spin Rise account is from your account dashboard. Open Settings, then Account, then scroll to Close Account at the bottom. Pick a reason from the dropdown, confirm with your password, and the account is locked immediately. Any positive balance is queued for withdrawal to your last verified payment source. If you cannot access the dashboard for any reason, email support@spin-risecasino.com from the email address on the account with the subject Close my account, and we will process the request inside one Canadian business day.
Difference between closure, dormant and self exclusion
Closure is a clean end of the relationship and is fully reversible: you can ask to reopen at any time, subject to a fresh KYC check. Dormant is what happens automatically after 12 months of no login: the account sleeps and any remaining balance is held until you log in and request payout. Self exclusion is a responsible gambling tool that locks the account for a fixed period or permanently, and unlike closure it cannot be reversed by request during the active window. Provincial self exclusion registrations are honoured immediately and cannot be reversed during the chosen period. Pick the option that matches why you are leaving.
What happens to data after closure
After closure we keep the minimum data required by Canadian AML law and FINTRAC reporting, which is your identity record, transaction history and KYC documents, for a period of seven years from the last activity. Marketing data is deleted within 30 days. Behavioural and analytics data is anonymised within 90 days. We delete all data on the legal schedule, and you can request the full retention timeline by emailing privacy@spin-risecasino.com. You retain the right to ask for a copy of all data we still hold about you at any time after closure.
Withdrawing your final balance
Before closure completes, any positive balance is paid out to your last verified withdrawal source. Bank transfer settles in three to five Canadian business days, card and e wallet usually inside 24 hours, Interac e Transfer often inside 30 minutes, crypto inside one hour. If the verified source is no longer available, for example a closed bank account, the funds are held while you verify a new source. We never absorb balances. If you have an outstanding bonus with unmet wagering, the bonus portion is forfeited and the real money portion is paid out.
Reopening later
If you closed for a neutral reason like taking a break, you can reopen the account at any time by emailing support@spin-risecasino.com from the original email address. We run a fresh KYC check before reopening. If you self excluded, the account cannot be reopened until the exclusion window ends, and any reopen request is reviewed by our responsible gambling team. If you self excluded permanently the account cannot be reopened under any circumstances, which is by design and matches Canadian best practice.
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